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Garantie 2 ans mièce et main d'oeuvre

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Repair electric bike

Our desire is to bring you the best service to our customers.

We are in the process of establishing a network of shops that repair and maintain the bikes of our customers.

Only, it is not possible to implement this type of service because it is necessary that all the players are winners, and especially to ensure the seriousness and professionalism of the repairers.

 

We want to put in place the label of Electric Bicycle france for all partner shops.

With this label, the shop undertakes to comply with the negotiated price and guarantee the repairs and exchanged parts.

 

 

You want to maintain your bike or simply repair a broken piece, please do not hesitate to contact us we will direct you to our partners according to your location.

 

You want to make improvements on your bike ? We advise you on the choice of components based on their compatibility with your bike.

AFTER-SALES SERVICE

The sales arguments and the description of the SAV are not lacking :

Products tested and reliable and never broken down...

Guaranteed products, if you buy it expensive

Do not buy chinese products

Give priority to certain brands compared to other

In fact, all these arguments are false, because before boarding our service department, we carried out a study on the fault, the type of components the most fragile, and to test several tens of electric bikes in all brands.We make you benefit of our experience and our observation on the ground out of a population of 1000 bikes

Type of failureNB.DE BREAKDOWNS in 2 years%
Battery ( + charger )808%
Controller565,60%
ConnectorsThe 10.61,06%
Sensor pedal2,70,27%
Display on the handlebar2,40.24% in
Other3,30,33%
Total15516%

It should be noted the high occurrence of failures or malfunctions of batteries (autonomy sharply reduced the + often)

We solve this drawback by 1 standard exchange of battery if the client is at a distance not allowing a return himself to the workshop,

To remove a large part of the feedback workshop, we adopt as early as 2013 on the majority of our models a connector molded type Plug & Bike.


A good SERVICE must start with a correct diagnosis difficult without a set of resources that we offer to the master :

  • Process control to detect the cause of failure
  • Form to assist in the diagnosis
  • Videos for SAV (several for each vae) ...
  • Training of our technicians
  • Telephone support
  • Services, shipments of parts