In order to ensure that you will be fully satisfied with our products, we will allow you a period of 30 days from the date of shipment of your order, to return the bike or the product.

You have always the possibility to return the electric bike at our expense.

We commit ourselves to refund you as soon as your order you are not satisfied fully for whatever reason

The return postage for the exchange will be at your expense. In case of return of product(s) without the exchange, the price of the products will then be refunded in full.

Before any return, you must contact the after-sales service or our telephone hotline or by email to contact@veloelectriquefrance.fr to get a good return.

The parcel must be in their original packaging, complete (accessories, manuals...) in as-new condition, and accompanied by a copy of the invoice, return form and include a bank identity statement (RIB)